Returns and right of withdrawal

As long as you have not paid the order confirmation, you are not committed to anything: you can let the request lapse at no cost. Just let us know and we will close the order.

Already paid, but transport not yet booked and the shipment not yet prepared? Then contact us straight away. Wherever possible we cancel free of charge; if costs have already been incurred for transport or preparation, we will only deduct those.

Check the shipment on receipt. If you find transport damage, a shortage or the wrong variant, report this in writing within 8 days of receipt to info@roofduct.com, quoting your order number and including photos of the packaging and the product.

If the complaint is justified, we will repair or replace the delivery and the transport costs for that are at our expense. This duty to inspect and report is also set out in article 4 of our terms and conditions.

Are you buying as a consumer, so not on behalf of a company? Then you may withdraw from the order within 14 days of receipt without giving a reason. The period starts on the day you receive the order.

Report your withdrawal in writing to info@roofduct.com or through the contact form, quoting your order number. Then return the products unused and in their original packaging within 14 days. You may unpack and inspect them; if you go further than that and the value is reduced, we may charge for that reduction.

Once we have received and checked the return, we refund you within 14 days to the bank account you paid from. In the case of a full withdrawal, we also refund the transport costs of the original shipment, based on the standard rate for that delivery.

The cost of returning the goods is at your own expense, unless we have agreed otherwise in advance. Because shipments can be bulky, we recommend contacting us first: we can often help you find the cheapest return route.

The statutory right of withdrawal for consumers does not apply to wholesalers and business customers. Returns are only possible with written approval from Roofduct Products B.V. and do not apply to quantities purchased or assembled specifically for your order.

Any different arrangements about returns, exchanges or stock management are recorded in the order confirmation or quote. Beyond that, our terms and conditions apply.